Frequently Asked Questions
Find answers to common questions about our exquisite diamond jewelry collection
Shipping & Delivery
Most orders are shipped within 5–8 business days, depending on your location and product availability.
Yes, we ship worldwide using trusted logistics partners. Delivery times and charges may vary by country.
Once your order is shipped, we’ll share a tracking link via email or SMS so you can follow your package in real time.
Yes, all jewelry shipments are fully insured until they reach your doorstep.
You can update your address before the order is dispatched by contacting our support team as soon as possible.
Returns & Exchange
We accept return policy allows you to request a refund within 30 days from the date of delivery. Please note that after 30 days, we are unable to offer a refund or exchange, except in the case of defective or damaged goods.
Simply contact our customer care or email with your order details we’ll guide you through the exchange process.
Returns are free for damaged or incorrect items. For other reasons, shipping charges may apply.
You can exchange or sell back your lab-grown diamond jewelry as per our current valuation terms.
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Product Information
Yes, our diamonds are lab-grown, made from the same carbon crystal structure as mined diamonds, with identical sparkle and durability.
We use 14K and 18K gold in white, yellow, and rose tones, all certified for purity and quality.
Yes, every lab-grown diamond above 0.50 carats comes with a grading certificate from trusted labs like IGI or GIA.
Absolutely we offer personalization in design, metal color, and diamond size to suit your style.
Lab-grown diamonds are real diamonds, unlike cubic zirconia, which is a synthetic imitation with less brilliance and hardness.
Jewelry Care
Use mild soap, warm water, and a soft brush to gently clean your jewelry, then dry it with a soft cloth.
Yes, lab-grown diamond jewelry is durable for daily wear, but avoid harsh chemicals or rough surfaces.
Store your pieces separately in soft pouches or boxes to avoid scratches.
Yes, professional polishing once a year keeps your jewelry shining like new.
Stop wearing it immediately and contact us for a quick inspection and secure tightening.
Payments
We accept all major credit/debit cards, UPI, PayPal, and net banking.
Yes, all transactions are encrypted using SSL technology for complete safety.
Yes, we provide easy EMI plans through selected banks and payment gateways.
Only one promotional code can be applied per order unless otherwise stated.
If your payment doesn’t go through, please try again or contact our support team for assistance.
