Our commitment to your satisfaction ensures hassle-free returns and refunds when you purchase from jewelcoves.com.
The returns policy allows you to request a refund within 30 days from the date of delivery. Please note that after 30 days, we are unable to offer a refund or exchange, except in the case of defective or damaged goods.
To be eligible for a return, the item must be:
unused, unworn, and in the same condition as received
returned with the original packaging
returned with any relevant diamond certificate
Please email us at info@jewelcoves.com or whatsapp +1 (469) 692-5163 about a return for a refund within 30 days of delivery.
Only one return per order is permitted.
Returns, exchanges, or refunds are not accepted for:
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific timeframe. Please allow 7–10 business days for your refund to appear.
Custom or Personalized Items:
Refunds do not apply to custom-made, modified, or personalized items such as initial pendants. We guide you through a comprehensive approval process before shipping your custom item to ensure satisfaction with the design. Any changes requested after receipt of a custom or modified item will incur labor or remake fees.
Engraved Items:
Refunds or exchanges are not available for engraved items.
Customers are responsible for all return shipping charges unless the return is approved due to:
After the 30-day return period, Jewelcoves may continue to offer repair, maintenance, resizing, or support services on a chargeable basis, subject to evaluation and service feasibility.
